As it consultants to mid-market companies in South West England and South Wales, Solsoft Technology found alone in an unusual marketplace area. Mike Ralston, Managing Director, explains: “We’re a single with the couple of organizations who do what we do – we’re consultants but we also do multi-level implementation and assistance. You will find lots of little guys who drive about in vans and offer break-fix professional services, but you’ll find extremely couple of service providers inside the middle.” With 55% of its consumer base applying network support, Solsoft knew the provider was in demand. But Ralston wasn’t completely joyful with their client engagements.

“It was what I call a bad engagement. We sold blocks of assistance time, so the buyer called us when a thing was wrong and they weren’t pleased.” And, despite the fact that Solsoft was supplying some remote maintenance services utilizing goods like IpSwitch WhatsUp Gold (now discontinued), and Microsoft Operations Manager (MOM), “Customers wanted additional reliability, visibility and dependability.



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